Frequently Asked Questions
Everything you need to know about your gear and your order.
What is the status of my order?
Once your order ships, you will receive a confirmation email containing a tracking number. You can use this number on our carrier's website to monitor your shipment's progress.
Does Dakine offer a warranty on its products?
Yes, we stand behind our gear. Most Dakine packs and bags carry a Limited Lifetime Warranty against manufacturing defects, while gloves and accessories typically feature a 2-year limited warranty.
How do I return an item?
We offer a 30-day return policy for unused items in their original packaging. Simply visit our online Returns Portal to generate a prepaid shipping label and start your refund process.
How should I clean my Dakine backpack?
We recommend hand washing your pack with mild soap, cold water, and a soft-bristled brush. Always hang to dry in the shade and never put your gear in a washing machine or dryer.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and interest-free installment plans through Afterpay.